I'm getting "charged" an extra 10 tokens to claim engrams from all vendors, unless my remaining tokens are less than 10 (then no additional charge).
Example: It takes a vendor 20 tokens to level up for an engram and i have 40... Nice i get 2 engrams! ... No, not so fast... I turn in 20 for my first engram i still have 20 left (i see them). As soon as i claim my engram i watch my tokens drop down from 20 down to 10. And i cannot get my second engram.
Conversely, of i have 29 tokens (or really 20-29), I'm able to claim my entrance without additional tokens being removed or "charged".
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Can you record a video of this? Is it character specific? I haven't run into anything like this myself. Just use the xbox 'record that' feature, and as long as your captures are shared people will be able to see your video.