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11/3/2021 1:25:57 PM
3
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It doesn't, and honestly, I don't understand why everyone is concerned about what the initial issue was (it was a purchasing issue) while ignoring the far more concerning issue that my customer support requests are being blocked, deleted, ignored - specifically after I requested to have the issue escalated. From where I'm sitting, it comes across as some sort of gatekeeping by either a customer support agent (which don't identify themselves in anyway), or my issue wasn't easy to resolve, and thus easier to ignore. I appreciate your concern, it's just a frustrating situation.
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We were asking so we could understand how to better assist you….as some things (i.e. ban appeals)may not get responses unless more information is needed by Bungie or they overturn the ban. You ranting gave us no information to go in other than you opened a case (for something random/unknown) and haven’t heard back from except to close them.
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Gotcha. Except that I have heard back from them, initially they responded a couple times, though they did not actually address my purchasing/content issues. When I realized that the service rep wasn't going to address my concerns and was just avoiding them, I requested to have the issue escalated. From that point forward, I received no response, and no indication that my ticket was closed. I went to follow-up, only to be told that a new ticket had been opened. Which eventually was closed without any response, as I realized when I went to follow-up yet again, only to be told a new ticket has been opened.
