All I can say is Wow. This situation is just disgraceful. I've always known that Google is flaky, but I never imagined anything like this. Yesterday was the Go Live day. I ordered the Founder's Edition back in June (the 18th....not day one, but pretty early). The way the system was **supposed** to work is that you'd recieve an e-mail giving you an access code after your controller's shipped. My controller shipped on the 18th. Arrived on the afternoon of the 19th. But NO access code. We are now at hour 28 post launch.....and no code...and almost NO communication whatsoever from Google. All they've put out is a very vague statement about having "found an issue" that resulted in a "small number" of codes being sent out....out of order. When its clear to even a blind man that the numbers of people who are sitting around with hardware that either hasnt' been shipped....or has already been recieved but cannot access the service is WAY more than a "small number". Yet we're asked to believe that the Google cant' coordinate sendng out an e-mail to the Google account that purchased the Founder's Kit from Google Store??? Its really hard to believe at this point that this is anything other than a lie. That all of this was part of an intentionally staggered roll-out to prevent crashing the system, and taking a PR black-eye for that. But instead of owning up to that----and taking the PR black-eye for that second issue..... ....they just pretending this is a logistics snafu and taking the black eye for that. I growing angrier by the moment. But its not the delay in getting access to play that's pissing me off. Its the utter lack of candor, and the utter lack of transparency here. If this is Goggle's idea of customer service for a major consumer product? OMFG, this platform is doomed. Regardless of what goes on with the technology....