Forums are the only way to contact them and their policy is they do not restore lost or deleted items. https://www.bungie.net/en/Help/Article/12211 [quote]Whether due to accidental deletion or unauthorized account access, Bungie does not recover manually deleted characters or items, and does not replace in-game items that are lost or dismantled. [b]Bungie does not provide the following services:[/b] Restoration of deleted characters Recovery of dismantled, scrapped, deleted, or otherwise discarded items Recovery of mistakenly Infused items Recovery of items lost due a Character's Postmaster being full Recovery of items lost due to Player Inventories being full[/quote]