{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
7/3/2025 6:52:37 PM
2
Cross save
Does anyone know what is wrong with my account: I've linked my PS5 account to bungie and I play also on Xbox. But for some odd reason when I sign in with my ps5, my characters are not the ones I've chosen (Xbox ones.)
How do I fix this? I just bought all the dlc:s to PS too and now I'm kinda 😡
Thanks for the help!
English
#Help
-
1 ReplyWas your cross-save setup already enabled before you linked the PS account? If so, it sounds like it hasn't properly linked to the setup. The fix for that is, unfortunately, deactivating cross-save -> waiting 90 days -> reactivating cross-save, so it can be included with the initial setup. Bungie will need to check if thats the case though.
-
6 RepliesEdited by BNGHelp8: 7/3/2025 7:18:34 PMHello there, Thank you for reaching out. Our records show you previously removed your Xbox account from the Cross Save set up your PS account is the main account for. Afterwards, you activated a separate Cross Save with your Xbox account as the primary account. You will need to link a different PS account to the Cross Save your Xbox account is the primary account for, if you wish to use your Xbox characters on PS. We hope this clarifies why you would not be seeing your Xbox characters when signing in on PS. For more information, please see our [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Cross Save Guide[/url].
