Hello Bungie Support / Networking Team,
I am reporting persistent and reproducible connectivity issues affecting Destiny 2 for multiple users on TIM (Italy), which appear to be related to routing or connectivity between ISP networks and Destiny 2 servers.
For approximately the last 4 months, I have been experiencing frequent connection errors in Destiny 2:
Centipede – during login / initial connection to servers
Currant – during matchmaking / activity launch
Coconut – during loading into activities (after matchmaking succeeds)
The issue is inconsistent but frequent, occurring across all activities and game modes.
[b]Environment[/b]
Platform: PlayStation 5
Secondary platform tested: PC (same network)
Connection type: FTTH FiberCop (TIM Italy)
Router: TIM HUB+
IP: Public IPv4 assigned (not CGNAT)
Connection method: Ethernet (wired)
NAT type: Open
PPPoE: enabled on console (legacy configuration used since previous PlayStation generations)
DNS: default TIM / tested without improvement
Key observations
The issue occurs on both PS5 and PC using the same FTTH connection.
The issue is random and intermittent:
Several successful activity launches (e.g. 5 in a row)
Followed by multiple consecutive failures (e.g. 10–20 failed attempts)
The problem occurs at all hours of the day, including off-peak hours.
The issue affects all activity types, including solo activities.
When switching to a mobile hotspot connection, the issue disappears completely:
No Centipede errors
No Currant/Coconut errors
Activities load normally every time
The issue began around the time of the Marathon server test period, and multiple other users on TIM (Italy), including both FTTH and FTTC connections, report identical symptoms starting in the same timeframe.
What has already been tested
Restarting router and ONT
Changing DNS
Verifying NAT type (Open NAT confirmed)
Port forwarding / UPnP enabled
Testing on multiple devices (PS5 and PC)
Wired Ethernet connection
Reinstalling / clearing cache
Switching between wired and wireless
Using mobile hotspot (problem disappears completely)
Based on testing, the issue does not appear to be related to local network configuration or hardware.
The most likely cause appears to be:
Routing / peering instability between TIM (Italy) networks and Destiny 2 backend infrastructure or intermediate transit providers.
The fact that the issue disappears completely when using a mobile network strongly suggests a path-dependent connectivity problem rather than a client-side issue.
Could you please investigate whether:
There are known routing issues affecting TIM (Italy) users
Any recent changes in server infrastructure or matchmaking/instance routing could affect ISP-level connectivity
Any specific IP ranges or network paths might be experiencing instability or packet loss
If needed, I am available to provide further logs or testing results.
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have the exact same issue, it's been happening since marathon server testing, then got fixed last month but the June 9th update messed it up again, still haven't found a fix and it's getting annoying. Unfortunate