I don't want a nerf to the quest in terms of PvP (for any piece of gear, for that matter), but installing a side alley to finish it would go a long way.
What I mean is, leave the means to award high-skill gameplay but give another method to cater to the less-than-perfect crowd that is still challenging.
Maybe make a PvE mission that is repeated through Shaxx to help the Redjacks clear the arenas, but the process is way slower (just a thought).
Openning different but relevant paths to special gear is IMHO the best way to cater to everyone.
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I've been saying this forever. Choose a path...PvP or PvE. Everyone is happy. Personally, I suck at PvP and, for that reason, gave up trying to get The Last Word. Not that I would ever use the gun even if I did acquire it, but just to have it for collection purposes would be nice.
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They could easily add grind options so everyone can play pvp or PvE steps, whatever they prefer, to get the weapon. Even if it means going the PvE route was a much longer grind. Its not catering to ‘casual crybabies’, it’s catering to EVERYONE so everyone can have fun doing the quest how they’ll enjoy. You could even have a different ornament drop depending on which route you took so it shows how you got it and people could also grind for both versions. Plenty of ways to cater to more people.