Hey there, Thank you for reaching out to us. We understand you experienced a soft lock in Equilibrium. We're sorry to hear of this, as we can imagine the impact that this may have had. If you experience this again, then please consider using your platform's share feature to capture a videoclip of what occurs. If you record such a clip, you can upload it to a site like Imgur or Youtube, and link us to it here. We'll then investigate.