Hey there, Thank you for reporting. Please make sure in the first place that all the settings are turned on and that you have the right device set up. We also launched a mandatory "date of birth" screen in Destiny 2. This is a one-time ask. Players who input a date younger than 13 years old will be restricted from certain features like text chat. Any questions about the date of birth can be answered in this article: https://help.bungie.net/hc/en-us/articles/24217906958868-Date-of-Birth-Requirements-for-Destiny-2-and-Bungie-Services