your knowledge is wrong because stores lie about that shit as much as they can and eventually you start believing it. They'll also try real hard to get you to take store credit. it's all bs. you don't have to pay the "scratched disc warranty" they try to heft on you since that's already covered by consumer rights. the scratched disc warranty doesn't even protect you the way they claim it does. if you ever actually try to hold them up to it they'll tell you that they believe you did something to scratch it on purpose thus voiding the warranty that you chose to pay for which automatically voided your consumers rights which would have otherwise allowed you to return it for the full price whether it had scratches or not.

if you don't believe me google is your friend. there's even a fair share of tv shows dedicated to educating you on the sort of shit companies try and pull. I remember one show even had this dude getting a full refund for a frying pan that he bought for less at a different store because you don't even need a receipt, they just say you do to try and ward people off.

can you elaborate because i called the store and they said no refunds

They will say that. They will repeat it like a mantra and start quoting crackpot policies from their own personal rule book. But the funny thing about law is that you can't create company policies that oppose it. The only real question here is how hard are you willing to fight to make them do what they should be doing anyway?

You're speaking on a forum where there's many people from all sorts of locations. What general area are you in (County? State/Province?) to claim these laws exist? You may be telling everyone of this law, yet someone from a different country may not even have it.

Sorry too true. Any western country.