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Edited by MattFrmSac:
11/27/2014 1:25:19 PM
6
5 + 3 days of Vulture. 1 PISSED customer
[Copied form another post, with sprinkles added]
For 5 days now (well, as of noon today) I have been hit by the Vulture error code. I posted in your forums. I even signed up for Twitter so I could reach out to you. For 4 days and 15+ posts in the forums and half a dozen tweets later, I contacted Microsoft to verify that my account was good, and of course, it is! The customer support rep. gave me a phone number to call that was very obviously outsourced and the guy had no idea what I was telling him. He blamed my router's connection to the DHCP! This guy doesn't even know what DHCP is! So, being the fair guy that I am, I went through everything on my router and got myself an Open NAT type while I was in there, and guess what, I STILL GET VULTURE!
That's it, I'm done! It's out of my hands. EVERYONE except Bungie has cleared things on my end. My brother can log in on the exact same Xbox on the exact same connection just fine, while I can't on his Xbox, or mine and may I remind you, THE SAME ****ING CONNECTION!!! It is a problem with BUNGIE and THEIR servers, NOT MINE! For one reason or another, since the 1.0.3 update, I and only I am unable to go through the "Stabilizing Party" process.
I'm done. I'm beyond done. I'm disgusted with Bungie's complete lack of customer support or even willingness to acknowledge that the issue is ongoing. My only customer support has come from Microsoft who have gone above and beyond to help me with a problem that they KNOW is not their's to solve!
Get on it Bungie. Whatever it is you have to do, do it. I had a great sense of humor about this when it all started, but now, I'm done. This is by far, the worst customer support experience I have EVER had, and I'm not even asking you for any money!
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Just how bad are your servers, Bungie? I mean seriously, how bad is it? Because it seems like a large portion of your player base are having non stop issues and error codes that for some reason, instead of giving any technical information, you decided to name after flora and fauna from a 5 year old's learning time book. We come to you with problems, genuine problems, and you once in a great while give vague answers and blame our router, ISP, or anything that isn't you. We know for a fact, that it is you and your lack of response or even care for your customer base is appalling to say the least. I really hope someone finds a little piece of legal awesomeness that allows the players you've neglected to file a class action suit against you. I really do. You're that bad. You should be ashamed of yourselves. Oh, and a bump for this post, even though they won't read it.
