My Warlock's IB rep was reset as well. Sadly like everything else Bungie's answer will be "Thank you for your information. I'm sorry to hear about your misfortune. We will look into the matter but can not restore anything." Or along those lines.
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I was expecting no reply what so ever from Bungie over this lol.
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They do reply. I'm just unsure if the posts often get lost in the flood of others posting or if they often read but do not reply.