Hi xoel, Thank you for taking the time to connect directly to the modem. I'm very sorry for the trouble here. If you haven't already, you may want to consider contacting your ISP as part of the steps found here: http://www.bungie.net/en/Help/Article/12147. We are aware that there are some issues that may be outside your ability to troubleshoot or resolve. We are investigating these reports and, as information becomes available, it will be shared on our help pages.