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Destiny

Discuss all things Destiny.
10/22/2014 1:43:54 AM
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DeeJ

On Community Feedback

Hey, there. I'd like to see if we can create a sense of understanding about something. I see a lot of threads on this forum that say things like "Please read this, DEEJ!" or "I hope Bungie sees this!" We read all of this feedback. More people than you would suspect look in on the forum here and in places all over the Internet where players talk about Destiny. We take it in. We measure it against data we have on our end. We triage it against our own wish lists. We plan our work based on the people we have on our team and the hours we have in any given work day. We choose our battles on the development floor the same way you do when you look at your Director. "What can I accomplish next to get better?" is the essential question. There is a process in place to support Destiny. You, constant reader, are a part of that process. Your voice is, by my proxy, a part of the conversation - even when it makes the meeting to which I've been invited a little contentious. I do not post in every thread that appears on this forum because I don't assume you'll settle for being placated with a stock "We hear you!" every time one of you has a good idea. The promise I can make is that I am working with the developers to make sure that they understand how you feel as they go about making their decisions. Now, there will be times when I focus on the positive. There are people in this community who deserve an introduction to happy gamers who are doing amazing things to provide a service to their fellow Guardians. Those people deserve their due credit. This does not mean that I'm dodging your feedback. It means that I'm attempting to see our community from every angle - to give everyone a voice. This may have been ill-advised, but it's something I wanted to say. Hopefully it doesn't blow up in my face, because I actually do like talking to you on the forum. I respect the people who take the time to express their honest opinions on this and other forums. I would compel you not to stop. That is all. For now.
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  • Edited by Oh GodLike One: 10/23/2014 4:17:37 PM
    [quote][b]FoMan123[/b] The volume of feedback from the Community is overwhelming. Responding to everybody is impossible ... imagine that this level of volume and work NEVER stops. 24 hours a day, 7 days a week ... Sounds like a lot for one guy (or even a small team) to deal with, right?[/quote]And then on the flip side of that sad story we hear of Activisions [b]$500 MILLION[/b], and then the [b]RECORD SALES[/b] ... so here is some suggestions; - hire some people to help, - hire someone to do some basic acknowledgement of the communities effort in all this ([i]no technical knowledge required - even a simple "thank you" would work wonders[/i]) - spend some of that cash to put a proper support network in place - rather than complain ("[i]a lot for one guy[/i]") about our complaining get some help [quote]It's probably unreasonable to expect a response at all[/quote]Again - why? How much has the game made - how about investing just a little now to help yourself, either that or watch it die. Doing the bungie SOP of "[i]going dark[/i]" is not going to work this time. [quote]"[i]Bungie won't tell us what they're planning with any specificity![/i]" is far better than this complaint: "[i]Bungie LIED to us and made us false promises![/i]"[/quote]So better to treat everyone as a child ... and then publicly complain that everyone acts like a child ?!? Do you see the problem here? The perception of lies comes from exactly your proposed solution. Even your claim "[i]every single marketing piece that came out pre-launch was marked with disclaimers[/i]" screams deceit ... or to put it nicely "[i]concealing or misrepresenting the truth[/i]". And then we have the other voices from within bungie, [url=https://twitter.com/MartyTheElder/status/344311301553672192]the way Marty expressed it[/url], and then he gets sacked (or the attempt given how it worked out legally). But yet you feel that to hide "[i]what they're planning with any specificity[/i]" is still better? [quote]Bungie is clearly working hard on Destiny. This is something that I doubt any of you would dispute[/quote]Except with that backup motto of not telling "[i]what they're planning with any specificity[/i]" how can we know ... all we see if the problems, and they are getting bigger. We see [url=http://www.bungie.net/en/Forum/Post/70558110/1/0]bungie blame institutions and universities[/url] for their Centipede errors, and then we see this same error [url=https://twitter.com/BungieHelp/status/524532113836498945]effecting a whole continent[/url] - how do these two facts play out, unless you want to support paranoia which sees university SysAdmins taking over control of Europe - lol. In the lack of any "[i]specificity[/i]" the blame game looks more like those lies you spoke of. [quote]In closing, my advice is to be critical and provide your feedback as thoroughly as you can[/quote]Feedback which even you acknowledge is "[i]probably unreasonable to expect a response at all[/i]", backed up with a general "[i]gone dark[/i]" policy kinda leave a feeling of pointlessness to it all. Bottom line - feedback has to be two way ... hire some more hands, recognize and take ownership of the problems. Triage the process, hire a LOT of "[i]thank you monkeys[/i]", and make sure they are team managed so that the right threads are escalated. Don't expect forum members to go searching ... it is YOUR forum, take ownership and have those monkeys direct the traffic ... a simple "thanks" and helpful advice on bungie.net would be a change from the usual ban and blocked thread. And final point don't put your hero - your DeeJ - in the coal pit. He is meant to be a "[i]Manager[/i]", have him manage ... at the moment all he is capable of is spinning his wheels getting between problems, too busy to accomplish a single task.

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