Aside from being an issue caused by the people It is a bigger issue with how easily developers are willing to bend over without restrains for people who have no clue about anything involving the game.
That is why the gaming industry will fail in the future as long as the companies try to cater to the people crying nerfs and destroy the game that they set out to make.
It's simple, games used to be amazing and fun despite having no reward system in place back then because they were designed in a single matter and people either liked it or they didn't. That is how great games came to be not like this.
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I think it's a little extreme to say the gaming industry is doomed, but you make a valid point about the reward system every single game has implemented.
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It is extreme I admit, but the potential for that is there. Not saying it will completely disappear.
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You are truly clueless. Forums and feedback account for 5-10% of their decision. Data, analytics, statistics and logs account for 90-95%. If you don't believe me you don't really understand the internet, advertising or business.
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60% of stats are made up 37% of the time.
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Understanding how it works is one thing, understanding the consequences of those actions is a trait that has been lost. All data needs to be considered, some more than others. Do you balance a game based on people's complaints because you want good word of mouth about your game? or do you balance it based on the data that is right in front of you? Everything that has been patched had been because people complained about it, just look at these forums. You don't need to graduate high school to see that the only thing that's being focused on is driving sales up and receiving positive feedback about the game. So is their goal to actually balance a game properly or is it to advertise it?