I have reported racist people to Bungie several times over the years with no noticeable action being taken by Bungie. That being said, please keep reporting these people that way “if” Sony takes over maybe something will be done. You can report them by clicking their name while in a game or after a game you can go to your recent people met tab and find their name there. You will not get a ticket number or anything like that after reporting someone because there will be no communication from Bungie after you report it and no way to see if your report was even looked into.