Largely missed opportunity to grow a more intertwined community. Public chat has always been entertaining to players who may not have many friends online. Seemingless conversations and open ended discussions about lore, public chat has always enabled mmorpg growth. Limiting it due to possible "toxicity" seems like a parenting issue. Public chats like LOTRO, SWTOR, Warframe all have the features to mute and hide. Honestly, no public chat just feels like another empty game lost to possibilities of community growth.