I had the same issue, You can check my post here; https://www.bungie.net/en/Forums/Post/236746261?sort=0&page=0 I don`t know if it will help you though being you are on a laptop, so the way I got down to what was messing with mine was; shut down all the background processes, and keep trying. I started with the task manager and shut stuff down. When that was exhausted I started with the ones that are pinned to start with my OS in the bottom right corner. That`s how I found that my CUE was my culprit. Hope this helps!