{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
9/21/2016 4:08:48 AM
3
Hello,
If you are encountering issues receiving your pre-order items, please ensure that you have either received all codes from physical/digital retailers, or that you have the digital licenses from either PlayStation 4 or Xbox One granted to your account.
If you are encountering entitlement issues when attempting to access Destiny: Rise of Iron or pre-order incentives, you will need to contact your platforms support outlet for troubleshooting and assistance.
[url=https://support.us.playstation.com/]PlayStation Support[/url]
[url=http://support.xbox.com/en-US/contact-us]Xbox Support[/url]
Additionally, you may need to Restore your Licences:
[quote]First, please make sure that your Playstation Plus/Xbox Live subscription is up-to-date and active.
Next, follow these instructions for restoring your licenses: https://www.bungie.net/en/Help/Article/12181
You may also want to try clearing your console's cache: https://www.bungie.net/en/Help/Article/12539[/quote]
English
-
Hello, can you confirm whether pre-ordering Rise of Iron through Amazon entitles me to both the Iron Gjallarhorn AND Gjallarwing? No point going to Amazon for codes if this is not the case. I was under the assumption that the pre-order bonuses were neither platform nor retailer exclusives.
-
No, the problem is Amazon advertised that we would get Iron Gjallarhorn AND the Iron Gjallarwing sparrow and only gave us the Iron Gjally. No amount of license restoring or cache clearing will fix that.
-
This happened to me too and I've been trying to reach out to Bungie for a while now about this. I think they need to talk to Amazon and figure it out. I was really mad when I didn't get my gjallerwing.
