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Edited by BNGHelp0:
9/27/2015 6:44:46 PM
68
Suros Pre Order Gear Suddenly Unavailable
[b]DO NOT UNINSTALL/DISMANTLE ANYTHING, MORE NEWS TO COME[/b]
So I know I pre ordered TTK, even had been rocking Suros Minimalist since it dropped on the 15th. Logged on this morning to see that those pre order bonuses are now locked and I can no longer equip or even find them in the kiosks. Anyone else having this issue?
[b]Update 1[/b]: So this is a much bigger problem then a few buggy players. Bungie is telling us to update some licensing info but according to some players, they are losing the Suros Preorder pack all together. (Link to thread below) Personally gonna sit on them till some more info comes out.
https://www.bungie.net/en/Forum/Post/156594501/0/0/1
[b]Update 2:[/b] Doing some more digging... things aren't looking good.
https://www.bungie.net/en/Forum/Post/156716913/0/0
[b]IMPORTANT Update 3 IMPORTANT:[/b] Big shout out to Axel Gunshin on this one. As it stands, dealing with Microsoft support has been an absolute nightmare (until he reached a supervisor) So it may be a good idea for everyone to relax before dismantling/deleting/reinstalling anything.
It appears that both Bungie and Microsoft are aware of the situation and are working toward a fix. Still going to wait and see what an official Bungie statement might hold.
[b]Update 4:[/b] Looks like Bungie has officially recognized the issue. However, they are still pushing their "fix" of updating license info. So far haven't seen this work so staying patient.
https://www.bungie.net/en/Forum/Post/153798839/0/0
[i](See 9/26 Notes)[/i]
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Hello all, Issues impacting the Suros Arsenal Packs have been resolved. Installation of the Suros Arsenal Pack may be required: https://www.bungie.net/en/Help/Article/13507 To stay up to date with known issues, please see our Destiny: The Taken King Vital Information thread: https://www.bungie.net/en/Forum/Post/153798839/0/0
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Is this issue still ongoing? I've tried everything, and I mean EVERYTHING, listed here and I still have a suro's emblem sitting in my inventory that I can't equip for god knows why. I happen to be on the PS4 though and it seems like most of the people here were experiencing issues on their xbox one so I don't know if that makes a difference
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Mine was once again able to be equipped last night, glad to see this was resolved. Hopefully those who deleted theirs will also once again have access to these items.
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This is still going on. Bump. Goddammit.
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I don't understand why the Suros shader won't equip even tho I own it. It is ridiculous there has not been any real solution besides the "deleting" concept I'm being asked to do.
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I'm in the lost dlc from trying to reinstall group, Hopefully they can find a solution for the people that lost the dlc because of that advice other then buy the $19.99 bundle pack.
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[b]Update 5: We made the Bungie Vital Information Post again[/b] https://www.bungie.net/en/Forum/Post/153798839/0/0 (See 9/27 Notes) Alright, so since an answer has been provided I can no longer add my updates to the post so I'm going to add them here. Format won't change so they should be easy to find.
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4 RepliesUpdate from the support chat: The supervisor I have been talking with has acknowledged that they are getting many reports and that they are looking into the issue due to the rapidly increasing numbers they are getting with the same problem. It is also said that this is likely known to Bungie (duh!) and that a statement/fix should be coming. That said, I am dubious about the last part considering the canned response given by Help Staff here. Either way, it is something that Bungie has to fix and that Microsoft is dealing with a storm over. Most I can suggest now is to be patient for a little while at least.
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4 RepliesAlright folks, so it looks like the people behind BNGHelp1 are dead set on a licensing/download issue. So before we all freak out on these guys has anyone noticed or seen a single instance of this actually working? Forums/Reddit/Fireteams etc.
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16 RepliesEdited by BNGHelp0: 9/27/2015 9:42:09 PMHi all, Yes, we are actively investigating an issue where some players lose access to their SUROS Arsenal content. While we investigate, please ensure that all Destiny content is installed with the below Help Article. Additionally, you may want to try restoring the licenses on your console. Guide to installing all Destiny: The Taken King content: https://www.bungie.net/en/Help/Article/13507 Guide to restoring licesnes: https://www.bungie.net/en/Help/Article/12181
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1 ReplyI just tried to unistall and then reinstall my Suros weapon pack and now it's gone! BUNGIE NEEDS TO FIX THIS AND GIVE ME WHAT I PAYED FOR OR REIMBURSE ME! THIS IS NOT THE WAY TO KEEP YOUR COMMUNITY HAPPY:( Halo 5 is not that far off people. Get it together Bungie or you'll lose 1/2 your community to Halo!!!!
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Having same issue and @BungieHelp on Twitter did not even reply to me.
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2 RepliesAny real updates on this or are they still telling us to uninstall and try to reinstall resulting in lost preorder package? Haven't read anyone who has posted that having worked so I am not choosing that option.
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Same problem
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1 Reply/sub Same issue for me. The game told me to reinstall it, so I uninstalled it and then couldn't install it again after that. I hope they do something extra to help make up for the trouble. Also, now that I think about it, I realize that I never received the Vanguard weapons pack that was promised.
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11 RepliesHey there, If the issue persists, have you attempted to re-install the content on your hard drive? https://www.bungie.net/en/Help/Article/13507
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I have the same issue once a week... I will go to equip a shader and it tells me I have to have the collectors edition. I bounce out to the dashboard and reinstall the collectors edition pack (arsenal pack) and go back into destiny and everything is fine. Pain in the butt, but at least fixable :-)
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Bump. Did Bungie's fix but still lost pre-order items....
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Adding my name to the list of people that lost access to their SUROS shader and emblem over the weekend. Based on the responses to the amazing advice that BNGHelp#s offered, I think I'm going to just sit this one out and wait for them to fix it. As a side note, perhaps it's time to stop flagging all of these extras in bundle-exclusives. I'm not saying that they shouldn't be included in bundles. I'm merely saying that if they were also able to be purchased/downloaded separately, it might at least give people the option to re-download the file as was suggested. Maybe that's just a byproduct of the Microsoft marketplace, but it comes across as a total mess and it's frustrating to see something on the marketplace that you can't actually purchase/download.
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Same here, on Xbox One
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I am having the same issue........glad I spent money on something only to have it taken away
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1 ReplyEdited by eyeoweu1: 9/27/2015 6:14:52 AMSame issue - shader and emblem are disabled. I preordered well before TTK released. Seems to be a theme with this game: Bungie givith, and Bungie taketh away...
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3 RepliesIm on the Xbox one and stil have my Suros items but just cant equip them. Stating I need preorder pack which I have and its all installed. May just wait then try to reinstall parts
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In the same boat, have them but cannot equip them.
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3 RepliesThis is bs I can't even re download my suros pack bungie better fix this soon
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Yes...I have my shader with me but now when I try to equip it, it says "requires pre-order exclusive"..even though I've been using it for a while. I uninstalled the suros dlc in hopes of refreshing it...but now there's no way to reinstall it..?
