JavaScript is required to use Bungie.net

Help

Help us help you.
Edited by BNGHelp2: 5/12/2015 2:22:06 PM
7

NEVER ENDING CONNECTING SCREEN!!!!! Updated

Stuck on Connecting screen after selecting A to play I am logged in to Xbox live gold Worked fine yesterday Updated: Performed every possible procedure on the console to try and fix this. ( HARD RESET< POWER CYCLED< RE-INSTALLATION< ACCOUNT RESET< CLEARED PERSISTENT DATA CACHE< RESET MAC ADDRESS SETTINGS< REFRESHED SYSTEM TO MFG SETTINGS< CREATED ALTERNATE XBOX LIVE GOLD ACCT< REMOVED EVERY POSSIBLE ROUTER SETTING THAT WOULD HINDER CONNECTION (firewalls included) < ABLE TO PLAY OTHER GAMES ON LIVE. Firstly I started out by contacting Xbox live 1h later after doing everything possible to fix this on their end they told me to contact Bungie because its their server issue. IT IS IMPOSSIBLE TO CONTACT BUNGIE FOR HELP!!! Connection info: 29.## Mbit/s DL 7.## Mbit/s UL. Open NAT all ports are open. IF ANYONE CAN HELP ME I WOULD GREATLY APPRECIATE IT! ---------BELOW------ Conversation with Xbox live support-------- Albert: Thanks for the details and for performing all the steps by the way. Be right back. Albert: Thanks for patiently waiting, Jesse. Jesse: No problem. I appreciate the help Albert: I'm able to check that your account is actually all good our end. However, I got a confirmation from our Servers Team and we indeed have gotten alerts from Bungie Servers that some users are indeed not able to sign in to their accounts. This is actually and internal third party Game server issues, and some users were able to sign back in after the Game Publisher was able to refresh their accounts on the game server's end. To fix this, I highly suggest you contact Bungie (or Activision- Game Publisher) to refresh your account and allow you to connect to their server. Here are their contact information:

Posting in language:

 

Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

You are not allowed to view this content.
;
preload icon
preload icon
preload icon