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12/17/2014 11:32:04 AM
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REGION FREE "DESTINY" + DLC = NO GAME <-------- WOULD YOU MIND NOT IGNORING THIS REQUEST BUNGIE
DESTINY USERS WITH THE SAME PROBLEM, IT WOULD BE VERY COOL IF YOU PUSH THE LIKE BUTTON
Hello, dearest Destiny users, in this post i'd like to request a help from Bungie (no answer for the 3rd time).
I grant my money to Activision-Bungie for Expansion Pass at 08.11.2014 - As far as i understand region free game copy does not require DLC downloaded from any specific PS Store, furthermore there were no warnings and tips like "YOU SHOULD DOWNLOAD A DLC FROM..."
09.12.2014 i've activated the Dark Below in PS Store, but the content still remaining locked at this moment.
11.12.2014 bungie've made a very silly proposition to obtain a correct copy of Destiny which should came from the same store as a DLC. Bungie does not give a damn about situation in complex.
Now its 17.12.2014 - and i still have my content locked, i asked for help for 2 times ane there were no answers from bungie, it's cool guys to have your support or at least a statement: "we know you have some problems due to our incompetence, we're working on this situatution to be solved".
English
#Help
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Hi mate,i'm italian and i bought Destiny in Australia. I have the same problem: no one said to me to make another email for the correct installation of this game. i've done it alone with my friend,then the game work good. Now i bought Destiny from the Italian PSN,thinking that all is good now,because you install a DLC. Bot NO,the DLC doesn't work. I called my PSN ITALY STORE for explain my problem:they said that i can't have my money back. So i'm with you agains Boungie,they MUST explain us how we can do for install the DLC,or give us back the money of all the games(Destiny plus DLC) then we can buy it in our country .PLEASE ANSWER US. Bye
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https://www.bungie.net/en/Forum/Post/101131670/0/0/1 Basically..... I'm pissed..
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I got my PS4 from the States with Destiny and I live in the UK, where I purchased the DLC so I have this issue. I don't mind re-purchasing the American version of the DLC although I can't as PSN automatically re-directs me to the GB store.
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First of all, yes support for these issues should be swift - even if it's an acknowledgement and they are working to resolve it. Call it a professional courtesy. Secondly, and this my opinion, but Sony should not have enabled region locking. I could understand it back when PS1 first came out, and the internet was not as expansive as it now is. But seriously Sony, get with the program here. The world is now a relatively bigger place thanks to the net. Region locking especially for games does more harm than good; and this case helps to highlight this. I'm probably considered as an idealist and not a corporate realist. But at the end of the day, the corporate bottom line is gonna take a hit with these problems. [i][b]To all guardians affected by this problem, I'd like to apologise on behalf of the corporations involved in this mess and the somewhat lacking response/help, and that I hope the problems are resolved for you sooner rather than later.[/b][/i]
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[quote][b]BNGHelp0[/b] If you have already purchased your Expansion in the wrong region[/quote]lol ... so this is all OUR fault now ... honestly bungie you did NOT state this on the original game purchase, just like bonus content activation it is YOU who did not honor the terms. Anyone who gets the problem should simply return the game for a full refund. Best of all there are already plenty of returns on the shelf, around 15% of the cost of the original game ... about time we got to cash in instead of bungie.
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3 RepliesHi rpo31k, I'm very sorry your posts haven't seen a Bungie response. We aren't able to reply to all posts, but we definitely aren't actively ignoring what you have to say. If you have any questions I always recommend first checking our http://www.bungie.net/en/Help website to see if a help article has the info you are looking for, as in most cases, the info I will be providing will come directly from there. Generally, Destiny will work on consoles worldwide, regardless of your physical location, where you console is from, or what region your account is (although sometimes a workaround is needed, say for BOAR errors). That being said, there is an important caveat once DLC is available. DLC [b]must[/b] match the region type of the disc or digital copy of the base game. Please, read our post or help article: http://www.bungie.net/en/Forum/Post/85283872/0/0 http://www.bungie.net/en/Help/Article/12459 If you have already purchased your Expansion in the wrong region, we can only recommend that you contact Sony Customer Support to discuss your options with them. A link to PlayStation support has been provided below. We apologize for this inconvenience. https://support.us.playstation.com/app/contact_options/
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This is not Bungie's issue, as far as I understand. It's Sony's because apparently there is a blanket statement SOMEWHERE in their ToS that all dlc is region locked. I have been unable to find said statement and Sony support keeps dodging my questions. I've been on a continuous back and forth with them over email and Twitter. I'm not planning on letting up. If you guys wanna help out and increase all of our chances of getting a satisfactory resolution to our problem, email, tweet and call Sony.
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2 RepliesI am also in the same position. Both bungie and psn support have ignored my requests for help, so I've contacted trading standards and am currently working through their advise. I would advise you all to contact trading standards as well in order to push a resolution for this issue.
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Edited by alkendi21: 12/17/2014 1:36:12 PMsame problem. I have EU game + Eu DLC and still the same problem, my account + dlc works on other Ps4 but not mine.
