There really should be a barber type person in the tower that allows you to change your face or colors of your skin and hair. A cosmetic surgeon if you will.
Edit: Enough people have commented on this that I'd like to point out that I do not think Class or Race should be changeable. Those are decisions that should be locked in once a character is created.
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#feedback
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Maybe they should also have the ability to slightly alter height (like down to 80%, to 150% (120% if not Exo) ) also (that would affect agility and health a tiny bit)?