While PSN has been down, I've periodically checked the forums just to see what people are saying. Some is cool and encouraging, but a lot is upsetting. It seems as if many people who are really angry have never worked for a company before. Have you never been the employee, who has no power to fix something beyond their control, yet a customer continues to scream at you to fix an unfixable problem? That really sucks. And yet people here are yelling at Deej, Bungie, Sony, PSN crew, who are all working to fix a $hitty thing that happened. None of them caused this intentionally (obv Deej and Bungie) and yet so much hate is being thrown their way. Try to be supportive and not just yell. Trust me, you'll be happier for it.