Hey Alba, I've been having the same issue, here on PS5, all week and was able to just complete it. I played at my normal pace but I did the exact opposite, at the end, of what everyone said to do. I didn't let the dialogue finish before i jumped in the ship. I even was able to grab the exfil chest. Altogether I did 4 things differently: (1) [spoiler]I didn't kill the Rancorous Ogre.[/spoiler] (2) On the the final escape platform, I didn't shoot the destructables. (3) I didn't allow the ship to come to a complete stop. (It was close though). I jumped in as soon as I thought I could. (4) Lastly, I shot the cannon but didn't dismiss the message. I hope this helps you and everyone else.