Ok, I finally figured it out! I had an old PlayStation account that has my characters on it I just friended it on my Xbox with cross-save but that was an old account I never access it and I have a different PlayStation account now but I can’t get my characters on my new account is there anything at all I can do to transfer my characters from my old PlayStation account to my new and Yes I can still access my old PlayStation as well as my new but my new is my main account and I am not looking to change my main account! Please, I need help suggestion or ideas, anything really!