Hello there,
Thank you very much for reaching out to us. I'm sorry to hear that you are getting stuck searching for other players in the game. In the event the issue stems from a game file issue, we recommend trying to verify the game file integrity.
In the event the issue stems from a connection issue, we recommend following our [url=https://help.bungie.net/hc/en-us/articles/360049496531-Network-Troubleshooting-Guide]Network Troubleshooting Guide[/url] and our [url=https://help.bungie.net/hc/en-us/articles/360049496751-Advanced-Troubleshooting-UPnP-Port-Forwarding-and-NAT-Types]UPnP and Port Forwarding Guide[/url]. When handling the UPnP and Port Forwarding, please use each method separately. These two methods should not be used at the same time.