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9/9/2024 3:55:40 AM
1
Bought Final Shape + Anual Pass (DONT have ACCESS to Pass)
Just wondering if there is any of yall that have also had this issue. I bought Final shape + annual pass through Epic games. I still dont have the Annual Pass, it says I do have it. Made a ticket with Epic games since I purchased there and they did not help...
Thanks in advance <3!
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Hey there, did you buy the Final Shape + Annual Pass on Epic before setting up cross-save? By doing that, the passes get applied to Epic, however when you cross-saved, you're picking Steam as the Active account. That set the Epic account as dormant, and it took the passes with it. Cross-saving first and then buying it on Epic would have applied the passes to the Active account, ie Steam. Epic can't help because they see the product as being correctly applied. Check the below and fill out the form. The passes are not 'missing' per se but explain what I told you here, and hopefully Bungie will do something. (The passes count as Eververse items even when bought through an annual pass edition) https://help.bungie.net/hc/en-us/articles/360049497351-Contact-Form-Missing-Eververse-Item-or-Add-On-Items
