My friend was recently trying to cross save his xbox account onto pc due to him not playing in over a year. When he tried, unbeknownst to him, it was already connected. He ended up accidentally disconnecting it to add another as to which he got an 80 day restriction. So now, with no Xbox because it was sold a long time ago, he can’t play the game at all. He’s tried contacting support but no one will reach out and give assistance or appeal this restriction so he can play. Any help at all?? If a mod responds I can personally email or send his information so he can get support. Thanks!
Disabling Cross Save incurs a 90-day lockout before you enable cross save again. Silver purchases start the lockout over, as well. There are no exceptions to the 90-day lockout. This is covered on the Cross Save landing page: https://www.bungie.net/7/en/CrossSave As well as the Cross Save Help page: https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide