After playing the laggiest Crucible match of my life, I decided to go see Hawthorne in the tower. Everything was fine when I loaded in, but upon getting to the entryway into her area in the tower I hit a loading zone. This sometimes happens, but normally it goes away after 8 seconds at most. This time I waited for about 23 minutes and gave up at that point (I waited the full time out of curiosity to see how long it would take). The linked video is a 10 minute excerpt from that waiting period. Hopefully this is a one-time issue, but I figured it would be good to report this.
Hi. Thanks for your report.
This sounds like a connection issue of some kind is occurring. This could be an internet service provider issue.
If you are on a wireless connection, a wired connection is recommended to play Destiny.
If your internet connection is being used for anything else besides playing the game, such as watching a movie or streaming, it's recommended to quit those programs.
Here are some steps you can take to try and resolve the issue:
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[b]1.[/b] [url=https://www.bungie.net/en/Help/Article/12539]Clearing your console cache[/url] or, if on PC, [url=https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335]verify the integrity of your game files[/url]
[b]2.[/b] Power cycling your internet router
[b]3.[/b] Review our guide on [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13603]improving latency and packet loss[/url] to see if that might help
[b]4.[/b] Following our [url=https://www.bungie.net/en/Support/Troubleshoot?oid=12915]Network Troubleshooting Guide[/url] for best optimizing your connection to Destiny. If issues persist, try our [url=http://www.bungie.net/en/Help/Troubleshoot?oid=13610]Advanced Steps Networking Guide[/url] for possible router solutions, such as enabling UPnP. You may also want to enable IPV6 on your router if you have it.
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