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12/4/2019 10:40:42 PM
3

Matchmaking restriction!!

Just got on after a few hours and it says I'm restricted from playing game modes with matchmaking because of my unstable internet connection,, but I haven't even lost connection in a match for almost 2 days. Now I have to wait 2 weeks to play crucible or anything with matchmaking Bungie what the heck!
English
#Help #Networking

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  • Run the latency test at testmy.net: https://testmy.net/latency Click the icon with the eye on it to run all the tests back to back. Watch what the line graphs are doing. If they are continually spiking really high and you keep getting high deviation numbers, then you may have a latency/jitter problem for your ISP to investigate. Each of the individual test graphs will note the address it tested, so you can look closer at that particular route (run traces and such)... sometimes a certain exchange point is a common denominator they can look at. There is another batch ping test you can run at dslreports.com for extra comparison as well: http://www.dslreports.com/tools/pingtest Yes, I know many of the test locations are a long way away and the core latency will be too high for the game... what you are testing for is the consistency of the latency. If there is too much jitter or packet loss, the game will boot you. Also need to make sure your local network is in line with Bungie's network guide: https://www.bungie.net/en/Support/Troubleshoot?oid=12915

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  • I played a bit of D2 this morning and this afternoon got a 2 week restriction. WHF. I payed to play this game not to be be taken off for what ever reason and now am going to lose progress on what i was grinding for because of their perceived connectivity issue. This is the kind of thing that will make me rethink this game and this company. I have a Dsl connection and cant help what ever speed issues occur or how many Bungie issues happen which is a lot.

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    • You can find the Network Troubleshooting Guide at the below link and use your 2 week suspension to improve your connection. https://www.bungie.net/en/Help/Troubleshoot?oid=12915

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