For xbox one users: How to Clear the Cache When Experiencing Problems Power down your console, then unplug the power cable from the back of the Xbox One. Wait for two minutes, then plug the power cable back into the back of the Xbox One, and monitor the power brick, waiting for it to cycle from a white light to an orange light, and then turn the power on. This will perform a cold restart of the system. This operation has solved a problem where, when starting a game on the Xbox One, the system would show just the initial picture page of the game, and then return to the Home screen without starting the game. This particular problem did not affect Apps on the Xbox One, but only games (downloaded or disc-based). Once this operation was performed, the Xbox One was restored to full functionality. An easier way is to hold the Xbox button on your console for 10 seconds the console will make a noise different to a normal power down. After the console is completely shut down turn it back on and that will have cleared your problem. To be able to tell if it has worked when you go to start a game it will say syncing this shows that the Xbox has remembered all saved date on your console. This information was given to me by an Xbox assistant when I had problems.