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Short answer, no. There is not a ticket system for anything name related.
For current info on the name change issue you can view this post.
https://www.bungie.net/en/Forums/Post/264255896?sort=0&page=0
English
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that just makes my situation worse, why can't I have a name token then? or why can't you revert my name back to what it was 2 years ago? If I didn't break any rules then there shouldn't be a problem?
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Read the linked thread. They haven't built a tool for simply reverting names from a backup. Tokens to change your name will be given in the future. As for a name being allowed, having personal info (regardless if its your own) such as first name + last name has been against the policy since it was implemented, all combinations of names however weren't blacklisted though so names can, do, and have slipped past it.
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so what time will name tokens be given, how do I know if I was given a name token?
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No timeline for when they'll be given. Bungie will likely announce when they begin issuing them (or a date when they are) in the future; so you'll want to keep an eye out on Twitter/TWIDs/forums etc
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oh so everybody will receive a name change token or only to some people?
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Everyone will be getting a token in the future.
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wait how long is that, a month, or few months or a year by now?
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However long it takes them to fix the underlying problem. Could be a week, a month, or longer
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daang, I see then.