Bungie has no active phone number. All that info is old and outdated. Bungie does not even list on the bbb. Already looked at all that with an issue i had a few years back. I had to report activision, which got me a free copy of d2, but now activision is no longer affiliated... You can call the number, see where it takes you.. You can file against bungie inc, but since they dont have any accreditation, it wont yield any results
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