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5/30/2025 1:32:05 AM
1
Hersey
I purchased the final shape deluxe plus the annual pass and I'm having trouble playing act 1 storyline. I'm currently stuck at act 1 step 5 and the launch button is greyed out. I checked to make sure I did purchase the one with the annual pass and it says I own it in-game but I can't progress the storyline. I bought the final shape when it came out so I already completed the main game awhile ago. Can you help me understand why I can't play the episode's story. Thank you in advance.
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Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having trouble progressing further in the seasonal storyline. To investigate this further, we kindly ask that you submit a request through our [url=https://help.bungie.net/hc/en-us/articles/360049497351-Contact-Form-Missing-Eververse-Item-or-Add-On-Items]Missing Eververse Item or Add-On Items Contact Form[/url].
