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5/13/2025 10:24:56 PM
3
Hi there,
Thank you for reaching out.
We understand Destiny 2 isn't loading properly. We're sorry to hear of this, as we can understand how this would be worrying. If you haven't already tried so, then you may wish to clear your Xbox's cache. You can read about how you can do this in the following [url=https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache]guide[/url].
If this loading issue persists, then please let us know whether you're seeing any error codes, or if it's only loading indefinitely. We'll then review.
English
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[quote]Hi there, Thank you for reaching out. We understand Destiny 2 isn't loading properly. We're sorry to hear of this, as we can understand how this would be worrying. If you haven't already tried so, then you may wish to clear your Xbox's cache. You can read about how you can do this in the following [url=https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache]guide[/url]. If this loading issue persists, then please let us know whether you're seeing any error codes, or if it's only loading indefinitely. We'll then review.[/quote] I cleared the cache and I'm still unable to make it to the character selection screen.
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Thank you. After clearing the cache, I'm still unable to make it to the character selection screen. Also, the music is cutting in and out or it stops all together.
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Hi again, Thank you for the update. We understand you're still experiencing this issue which prevents you from playing Destiny 2. This does seem strange to us. At this time, Destiny 2 is experiencing scheduled maintenance. Following this maintenance, please verify whether you still encounter the issue you describe. If the issue persists beyond the maintenance, then please consider reinstalling the game on your Xbox. If, even then, you encounter the same issue, then please let us know what impact the maintenance and reinstallation had, if any. We'll then review again.
