I purchased Shadowkeep Deluxe Edition on September 14, 2019. When Shadowkeep launched, I received all of the preorder bonuses that came with the edition, but when I looked on Xbox, it indicated that only had the standard.
Now, I know that you guys had mentioned this in a TWAB in October and that you offered silver compensation for the glitch and I did receive it and I haven't spent it. But after this past TWAB (December 5, 2019), you guys mentioned that each season will cost $10 or 1000 silver.
I'm assuming you're seeing where I'm going with this. The 1000 silver does not cover the amount of money I spent on getting the entire season pass for Shadowkeep. I love your game and supporting you guys, even more so that you self publish now, but I don't it's fair that I have to pay another $20 on top of the $80 I already paid for the Deluxe Edition. In reality, I should have received 3000 silver to cover for all the upcoming seasons if that was the case.
So how can we come to a resolution here? I want to keep playing the game as I love it, but I can't justify paying for something that I already paid for. Please get back to me when you can. My Xbox Gamertag is FL1NTZ.
Can you take a screen shot of your seasonal banner? Navigate to Director > Seasons > Banner on the left showing your seasonal rank. You might need click on the banner. Upload the screen shot to somewhere like imgur.com and then post it here.
What I'm looking for is the screen that shows the four seasons (some saying redacted) with checks next to each you have a pass for. If you have standard, you'll only have a check next to Season of Undying.