{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
12/9/2017 3:43:17 AM
16
Bungie cannot process or control refunds as they are not a retailer.
The only place you can get a refund from is the retailer you purchased from.
English
-
I just had a Microsoft rep tell me that they couldn't process my refund because Bungie had issued a hold on all further refunds until their investigation had finished
-
Unfortunately you will need to wait on Microsoft then as only they can refund you.
-
I need @bungie to allow them to issue more refunds, they were allowed at first but once @bungie took notice of the refunds they stopped them from issuing more. Is there any way I can contact a @bungie representative?
-
Изменено (hoorayforkyle): 12/9/2017 5:57:19 AMYyyyeah that Microsoft person was telling you a load. Retailers control their own return policies. As a spoiler, there are federal copyright laws that virtually prohibit refunds on intellectual property (video games, music, movies, etc). If you go to a store and buy physical copies, retailers can simply exchange opened games for the same game but are prohibited from simply refunding the game. Due to the nature of digitally purchasing games, Microsoft and xbox store typically have no refunds. And that is very clearly stated on the purchase pages too. Soooo. No refund for you, and whoever you talked to at Microsoft gave you a hot load of garbage so you’d stop asking them.
-
Unfortunately not. Bungie won’t comment on refunds as they don’t control them. I’m sorry but all you can do is wait on Microsoft.
-
So who loses the money in the event of a refund? The retailer or Bungie?
-
The retailer.
-
Is there any statement from @Bungie regarding why they issued a halt to refunds? Because the Account Manager told me that the issue was with @Bungie not allowing them to issue refunds
-
Изменено (ADragonWithin): 12/9/2017 4:08:47 AMIf the quote above is literal, it doesn't say anything about Bungie putting a hold on the refunds, it simply says there's a hold. As has been stated multiple times, Bungie has no control over retailer transactions and their refund policy and practice. You'll not hear -anything- from Bungie concerning refunds as they don't do -anything- with refunds. Having a rep tell you that Bungie is in control of the refund process means the rep was just saying something to try and get you to stop talking to them. Bungie isn't a retailer; Bungie doesn't release games directly to players; they do so through retail outlets. Microsoft's online store is one such retailer. Microsoft sold you the game, not Bungie, and if Microsoft told you they can't give a refund at this time, then all you can do is wait. Expecting Bungie to comment on it is pointless because, again, Bungie doesn't deal with sales or refunds at all, period, whatsoever, in concerns to the consumer. Bungie can't stop a retailer form issuing a refund directly; that's entirely in the retailer's hands.
-
Изменено (WaffleMan101): 12/9/2017 4:07:43 AMI'll get the quote that lounds out @bungie then "I appreciate the fact that you really care for your co-players, Michael. It shows based on what you said to me. However, in this case, all refund concerns regarding this game are on hold due to the fact that Bungie is still working on this update that they have rolled out. I know for a fact that you're not asking for a refund because of the technical update that was made, but due to the fact that you don't want to support this kind of marketing strategy. I hope you understand that we really can't process this right now even though we'd really like to do it for you. For feedback regarding this technical update, you can post it on Bungie's website." The update is out, they aren't "working on it" anymore. It went live
-
That's just a hold on refunds per Microsoft's refund policy concerning when games update. That's nothing to do with a hold Bungie placed, you're just misinterpreting what was said. Microsoft has put a hold on refunds after the update (as many people tend to start suddenly asking for refunds on base games after updates, so it makes sense that Microsoft would put a temporary hold on such, as players may decide shortly thereafter that they regret asking for a refund). That's a Microsoft thing, not a Bungie thing. You'll just have to wait.
-
As others have said, Bungie won't do anything with refunds. You're going to have to wait it out until Microsoft is allowed to refund you. Really 0 point in going back and forth when nothing more can be done at this point.
-
It brings attention to an issue that needs to be settled
-
The issue has been made aware of many times in the forums, and a refund from Bungie will never happen.
-
I am not seeking a refund from @bungie, I am expressing my distaste with @bungie and how they are handling this entire debacle. I know doing this isn't going to get the attention of @bungie directly but it may bring this issue up to players who don't know about it yet
-
[quote]@bungie I want a full refund. How do I get one?[/quote]
