Like apparently many others, my D2 characters are not showing on the Gear tab on the companion app (Android for me), or bungie.net.
I've signed out on both platforms and back in; no joy.
I've checked it's referring to the correct platform (xbox for me); no joy.
I'm clearly signed in OK as I have access to my clan details, chat, etc. and my character classes are shown with the correct emblems, levels and power levels on my Public Profile on Bungie.net and "Public Profile" on the companion app.
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Same here, played D1 on Xbox360 and when i started playing D2, my characters where magically in D2. I can see my clan on bungie.net. I can't see my characters in the app or on destinyitemmanager.com.