Hey there, [u]Only the purchasing account is entitled to a Spark of Light.[/u] Digital Rights Management features that can enable an account to use content owned by another account, are [u]specifically[/u] console features. With that, Bungie does not have troubleshooting or support for DRM features such as Console Sharing. I suggest that you please contact your console manufacturer for additional DRM support. [url=https://support.us.playstation.com/]PlayStation Support[/url] [url=http://support.xbox.com/en-US/contact-us]Xbox Support[/url] Hope this helps! [spoiler][i]Death is not The Sickness unto death. ~ Soren Kierkegaard[/i][/spoiler]