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9/10/2022 7:23:13 AM
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There is a Cross save on PS linked to my account that is not mine and I can’t add my own PS account

My cross save was enabled for steam and Xbox and works fine but there is a unknown name in my play station cross save that is not mine so now that I finally bought a system I can’t link my account is there anything I can do?
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  • Edited by ADragonWithin: 9/10/2022 7:36:18 AM
    In order to disable Cross-Save or unlink an account, your Bungie.net profile must be able to authenticate to the account just like it did when the account was added. If you cannot authenticate to the account, then you cannot disable Cross-Save, and you cannot unlink the account. Bungie will not forcefully do either of those, as authentication is part of the security measures in place. If you added the Playstation account and just forgot the login credentials, you'll need to work with Sony's support to recover access to the account. If you did not link the account, then you should change your login credentials for your other accounts and enable 2FA, as someone else logged into Bungie.net with one of your already-linked accounts in order to add the Playstation account. More information on security can be found here: https://help.bungie.net/hc/en-us/articles/360048721292-Account-Security-Guide If you cannot authenticate to the account, then that account will be permanently part of your Cross-Save, and you'll not be able to disable Cross-Save. If you did not add the account and cannot remove it, then you should consider your save data compromised and stop using it, as whoever added the other account can make changes or delete your characters and equipment at any time they desire.

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