It is not possible to unlink platform accounts while cross-save is active. You would first need to deactivate cross-save, which would put all involved platform accounts into a 90 day cooldown period before they can be used for cross-save again. If you have purchased silver on any of your platform accounts in the past 90 days, that would prevent you from deactivating cross-save, until 90 days after the purchase date.
You can read through the article linked below, for more information on cross-save, and the policies regarding its use:
https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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