My friend plays on Xbox Series X.
Twice this week, all of the items on his characters have been wiped.
[u]Edit: He has cross save from PSN enabled[/u]
Things he has done ->
Was sick of playing Titan and wanted to play a hunter. Created a hunter and moved all of his items into the vault and transferred them across to his hunter.
Deleted his Titan
Started playing on his hunter doing the weeklies.
went to sleep
woke up, and his character had all blue items on at 1570 except boots and class items were white 1350s.
Started doing the grind again after I convinced him not to quit.
He changed all of his passwords to every single account he owns. Emails, Xbox, Bungie, Banks.. All passwords. Recreated a titan just incase it was needed for raids.
Three days later, the same thing happened again But this time the character is gone.
Any ideas as to why this happened multiple times? He lives alone. No one has access to his accounts, and definitely wouldn't the second time.