I haven't been able to claim my twitch prime rewards for like 4 months now, it's been a common problem and I'm not sure when or if they will ever fix it.
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i am in the same boat. it says my account is linked even tho i purposly unlinked. it still says it is linked and i cant claim any of the content.
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hmmm lets try to get this bumped then
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it's been a known issue, they just haven't fixed it