Basically your (and mine, and many others) Prime rewards are unobtainable due to the game being bugged in this regard. We essentially have more items available at her than her window has available slots, which bricks it for us. Bungie is aware of this but hasn't been doing anything about it, and it's been months. I doubt they even read these forums much. I also find it a joke that the "contact" form listed in the Prime FAQ's just throws you here into the community forums. Very professional...
You can test whether she has your items or not via the Destiny 2 Companion app on your phone. It shows the items she's supposed to have there.
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Hey thanks for taking the time to reply to me. I appreciate it. Thanks a lot.
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no worries. it's weird that they don't even talk about it much, especially since they had a rather huge twitch event recently that still has people waiting for their drops ingame. one day they'll get around to fixing things :)