Hi there. This is a known issue currently being investigated.
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Hi im having the same exact issue, i reach 150 seasonal level and i didn't claim all my rewards. I just want to add in addition to Destiny companion app, when i login to bungie website, then season progress i see a message with invalid membership and only shows me my PS account on the drop down list which i never use. [b]PS: I only bought this season pass at the last two weeks and grained my way to get the ornaments it will be a MAJOR disappointment if we can't get what we paid for.[/b] Cheers
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As you may have noticed, the past season page says "Season of the Haunted" at the top, but the rewards are actually from Season of the Risen. The website/app has a few known issues Bungie is working on. Until they can implement fixes, players will continue to have issues trying to claim from the past season rewards. Stay tuned to the weekly TWABs and/or @BungieHelp on Twitter for updates.