You'll have better luck contacting Bungie in the #Help subforum. That said, it isn't likely that they'll do anything for you in this case. Every similar situation that I've seen so far has ended with the same "only one name change is allowed at the moment" response without exception.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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