Did you delete the character that it was earned on?
This is still in the known issues sticky in #help
[quote]• If a [b]vaulted Seal and Title[/b] were acquired on a character that gets deleted, the Seal might not be able to be equipped again.[/quote]
English
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No, I've had the same three characters since I first started playing the game. None of them deleted or moved via cross play.
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Well in that case it’s either a separate bug or, possibly, they’re mistaken on the cause. All that [u]I[/u] can do is offer a BUMP for visibility.
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Thanks, I checked and the website even shows me as earning the title/seal.