Hi HRGordo,
Thanks for posting on the Help Forums!
We're aware that there is an issue where Players cant accept Prime Gaming loot after letting too many months go by and rewards were left unclaimed. Unfortunately, I don't have any information to share about when a fix will be implemented. But rest assured that we're aware and are actively working on a solution for this bug.
Thanks!
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Thanks for the update buddy just gonna have a lot of loot to collect once it’s fixed may your light shine bright guardian