good news, today's twab talked about this issue, but they said the issue is secondary characters not getting more than 1 silver ash which isn't totally correct as all 3 are broken atm.
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The description is unfortunately incorrect, as you said. It was also one sentence in a single bullet point out of the entire TWAB, and we’re now half way through the timed event. I won’t pretend to know anything about game design. I’m sure this isn’t an easy fix or it would have been fixed by now. But it’s starting to feel like the issue is going to fix itself by disappearing with the event, leaving affected players without glows, seals, or the good armor we were hoping for. At this point, best scenario is what? A hotfix on Tuesday with one week left to do everything? That might work for some, but these events are three weeks long for a reason, and many people have already lost the only time they could afford, and I feel for those people. Just a bummer.
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At least they’ve talked about… I’ll update my post